JOB SUMMARY AND PURPOSE

The Program Specialist and Health Coach will work collaboratively with the Spire team and its Clients to deliver well-being programming and health coaching to Participants. They will utilize their wellness expertise at Client sites to educate and coach Individuals on various health and well-being topics. The purpose of this role is to advance client and participant wellness by implementing associated programming and providing expert health coaching.

ESSENTIAL DUTIES:

Health Coaching – Provides coaching and information/resources to Participants regarding health and well-being.

• Assess participants’ health needs using audit tools and program resources to develop and deploy appropriate well-being solutions and programming.
• Coordinate, develop and deliver a range of programs that educate participants on how to improve their health and well-being.
• Partner with the client, vendors and community resources to execute workplace well-being strategies that will improve employees’ health and mental resilience.
• Coordinate health and well-being marketing and communications relating to the workplace’s on-site and virtual spaces in order to promote healthy behavior and health care engagement.
• Report on engagement, referrals, workplace well-being initiatives and results in order to demonstrate improvement in baseline metrics.
• Facilitate 1:1 and/ or group coaching in both an in-person or virtual atmosphere.

Customer Relationship Management – Builds relationships with the Client and advises Client on the most efficient and effective methods to meet short-term and long-term goals.

• Supports the Managing Director in assisting with follow-ups, note preparation, reporting, program implementation, etc.
• Acts as liaison between Client, the internal Team, and Partners to develop and maintain effective working relationships in order to independently resolve service problems.
• Communicates effectively across various levels of an organization.
• Makes regular service calls to Clients.
• Responds to Client needs in a timely, professional, helpful and courteous manner, regardless of Client attitude.
• Strives to meet service standards in all circumstances.
• Follows up with Clients to ensure that their needs have been met.

WellnessService and Support – Assists and supports the ongoing needs and issues of each Client.

• Conduct an organizational assessment to identify client’s strengths and opportunities.
• Conduct well-being surveys to determine employees’ interests and feedback.
• Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics
• Collaborate with account team and client to create an annual strategy.
• Ensure strategy is adaptable to the unique needs of client.
• Create a communication plan to promote programs utilizing various communication channels.
• Develop and stay within client-specific budget that supports their well-being strategy.
• Provide on-going analysis and evaluation of client communications/ health strategies, biometric data, and employee engagement to drive better results.
• Collaborate with account team, client and vendors to create, promote and implement well-being programs such as events, campaigns, and seminars.
• Track program metrics including participation and outcomes.
• Share health and well-being related educational materials and resources.
• Facilitate well-being committee on an on-going basis to support client’s strategy.
• Maintains confidential information.
• Prepares reports.
• Wellness Service Operations as needed.

Wellness / Employee Well-being Industry Knowledge – Demonstrates solid knowledge and ability of the industry, including competitive and customer trends, to strategically direct Clients and solve situations.

• Objectively critiques the competition (strengths, weaknesses) and seeks opportunities for business development.
• Continually develops industry knowledge by attending trade shows, seminars, conferences, etc.
• Identifies current industry trends and explains industry trends to Clients.
• Develops knowledge of related Vendors, Partners, Programs and Competitors and their impact on the industry.

Preventia Specialist – Preventia representative between Spire and Client.

• Collaborates with Preventia teams.
• Expert on Preventia products.
• Liaison between Client and Preventia.

ADDITIONAL DUTIES:

• Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new customers.
• Perform other duties as assigned.
• Some travel required.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS and/or EXPERIENCE:

• Prefer bachelor’s degree or at least an Associate’s degree or equivalent from two-year College or technical school in a related field (e.g., health promotion, health education, public health).
• High school diploma or equivalent is required
• Prefer a minimum of two years related industry experience and/or training.
• Proficient in wellness strategy, designing wellness programs, and consulting groups in health and wellness.
• Prefer a health promotion or public health certification, such as National Commission for Health Education Credentialing (NCHEC), WellCert Certified Wellness Practitioner or CHES (Certified Health Education Specialist).

SKILLS:

• Exceptional in Microsoft Word and Excel.
• Proficient in Microsoft PowerPoint, Publisher, Outlook and Adobe.
• Ability to network, engage, and interact with Clients and Participants
• Ability to perform duties in a high-pressured, fast-paced environment
• Must be highly organized and detailed with the ability to prioritize and remain flexible
• Ability to multi-task, and to execute time-management, problem solving, organizational and follow-up skills.
• Professional telephone skills and etiquette
• Self-motivated and able to work both independently with limited supervision and within a team
• Attention to detail
• Excellent oral and written communication skills
• Ability to respond to common inquiries or complaints from customers or partners
• Ability to prepare proposals for presentation and review
• Ability to apply basic mathematical concepts such as percentages, addition, subtraction, multiplication and division
• Ability to think independently and critically
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to read, analyze, and interpret industry policies and contract documents.
• Ability to effectively present information to Insured’s and carriers.

STARTING COMPENSATION:

Differs with experience.

The above statements are intended to be a representative summary of the responsibilities performed by incumbents of this job. The incumbent’s may be requested to perform job-related tasks other than those stated in this description.